AJB-90+

Benefits Specialist & Account Manager: Forward-thinking and accomplished leader with extensive experience in benefits administration, account management, project delivery, and sales. Well-versed in implementing benefits and wellness programs and processes to attract, motivate, and retain top talent. Profound expertise in Expert in leading sales initiatives and analyzing customer requirements. Instrumental in presenting and demonstrating the value of products and services to prospective customers. Stellar track record of resolving benefits claim issues, devising and implementing sales/marketing strategies, and securing growth opportunities. Expert in steering and training cross-functional teams to achieve desired outcomes. Proficient in negotiating deals, strengthening professional relationships at all levels, resolving customer complaints, and managing product portfolios. 

Benefits Specialist Representative

Coordinate new employees’ orientation across multiple NYC government institutions and healthcare facilities and credit unions. Share all benefit enrollment materials and ensure eligibility. Monitor and enroll members with carriers and process life insurance, disability, and accident status changes. Address benefits inquiries from members on plan provisions, benefits enrollments, contribution amounts, status changes, and general inquiries. Manage open enrollment process with other staff.

• Successfully achieved selling for $500.000 through exceptional performance and robust
• Executed quality checks of benefits-related data and offered support to members in resolving benefits claim issues and plan changes.

Sales Coordinator

Sourced new clients through phone calls, letters, and referrals. Interacted with clients to ensured policy accuracy and availability of budget. Processed and completed all applications along with maintaining corrections when required. Planned follow-up appointments and reassessed coverage on routine basis. Offered support to clients in collecting claims and reevaluate clients’ needs after significant lifestyle changes.

• Supervised activities of 12 agents and ranked as top grossing sales coordinators via stellar
• Actively involved in conferences and studied publications to identify current trends of insurance